brant FAQ

Users joining brant ask questions about account setup, payment methods, game rules, security, and how our platform works across different devices and regions. This FAQ page answers the most common questions we receive — from how to verify your identity and deposit funds, to how our live-dealer tables and sportsbook operate, to what happens if you need to contact support.

This page covers the essentials: account registration and KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game categories and rules, and account security. If your question isn't answered here, scroll to the bottom of any page to find our support contact details, or visit our Legal notice for jurisdiction and compliance information.

Before you start playing on brant, read our Terms of Use to understand the rules that govern your account, deposits, withdrawals, and gameplay. Our Privacy Policy explains how we collect and protect your personal data. If you have legal questions about service availability in your region, consult our Legal noticeit outlines where brant operates and your responsibility to verify local compliance.

  • Account and registrationhow to start, KYC verification, password recovery
  • Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
  • Game rules and gameplayfootball betting, live-dealer tables, slots, and esports markets
  • Security and account careaccount protection, data privacy, and jurisdiction notice

To verify your identity on brant, we ask for a clear photo of your national ID card, passport, or driver's licence, plus a recent selfie showing your face. Upload these documents via your account settings after registration. Our verification team reviews your submission — typically within hours — and confirms your identity. Once approved, you can deposit and play immediately. If verification is delayed during peak periods (such as around Idul Fitri or Idul Adha), our support team can help prioritize your account.

You can contact our support team via in-app chat (available 24/7), email, or phone. Email inquiries are typically answered within a few hours during business hours. For urgent account issues — such as suspected unauthorized access or payment problems — use in-app chat for immediate assistance. Our support team speaks English and Indonesian and can help with account setup, verification delays, payment questions, game rules, and security concerns.

Payments and transactions

brant does not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge their own fees depending on your account type and transaction size. Check with your payment provider for details. Deposits via e-wallet typically arrive instantly; bank transfers usually process within a few hours on business days. Withdrawals are subject to standard verification windows to prevent fraud.

Yes. We support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet bank transfers. You can also use e-wallets: mobile banking, local payment, online payment, e-wallet, and mobile banking. local payment is also available for unified QR-code payments. Choose your preferred method during deposit or withdrawal. Bank transfers typically process within a few hours on business days; e-wallet transfers are usually instant. Your withdrawal account must be in your own name — we do not process payments to or from third-party accounts.

Game rules and gameplay

Before you play on brant, read our Terms of UseIt covers account eligibility, deposit and withdrawal rules, game rules, prohibited conduct (such as using bots or multiple accounts), and dispute resolution. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), understand the house rules and payout odds. For sportsbook betting on Liga 1, Piala AFF, Champions League, and other events, familiarize yourself with bet types and settlement rules. For slots (Aviator, Sweet Bonanza, Gates of Olympus), note that outcomes are random and determined by RNG (random number generator).

Free bets and free spins are promotional offers that may be available to new or existing users. They appear in your account under "Promotions" or "Bonuses" once you're eligible. Free bets can be used on sportsbook markets; free spins are used on slot games. Each offer carries terms — for example, a minimum odds requirement on free bets or a wagering requirement on free spins before you can withdraw winnings. Read the terms carefully before using any promotional credit. Not all users receive the same offers; eligibility depends on your account history and region.

Security and account care

We collect your personal data — name, email, phone number, and identity documents — during registration and KYC verification. We use this data to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. All data is encrypted using industry-standard SSL protocols and stored securely. We do not share your personal data with third parties except where required by law or to process your payments. For full details, read our Privacy PolicyIf you have questions about your data or wish to request access or deletion, contact our support team.
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